| dd/mm/yy |
2008 |
Incident |
| 14.5.08 |
The ship was forced to skip its port call at Ketchikan today
because of winds of 40 knots. It was en route from Skagway and
continued on to Vancouver where the cruise disembarks. |
Missed port |
| 7.2.08 |
From a passenger: The ship arrived late today at St. Thomas
(approximately 2pm, instead of normal time of 8 am) due to a medical
evacuation that happened at 3 am yesterday morning. A helicopter was
called to evacuate the passenger. The delay was also caused by engine
trouble, which the Captain described as "oil overheating", and had to
reduce speed to reduce the temperature of the oil. Once arriving in St.
Thomas, the passengers will have to see immigration officials, as per
the Jones Act, and the Veendam will have to depart at 5pm to make it's
next port of call in Dominica. All shore excursions are cancelled.
According to rumor, Head Office in Seattle would not let the Captain
skip the port of St. Thomas as they insisted they stop there. The
ship left Tampa Feb 3 on a 14 day cruise. |
Delayed arrival in port |
| 2.1.08 |
The port call at Belize was cancelled today because of rough
weather. Passengers were refunded ports fees and plied with free
champagne. |
Canceled port call (Weather) |
| dd/mm/yy |
2007 |
Incident |
| 5.12.07 |
The ship is continuing to have engine problems (see November
25) and according to a passenger
missed San Juan on its current 14 day southern Caribbean cruise. In
addition, the passenger writes: On
this current cruise, a man collapsed in the Ocean Bar, and several
calls were made to 911, including the bar staff, who went down to the
front desk to plead for help. It took over 20 minutes for the
paramedics to arrive. One of the bar staff then went down and yelled at
the front desk and said “Thank you very much – the man has died!” |
Engine problems -- Missed port |
| 25.11.07 |
According to passengers on the 7 day cruise to the Western Caribbean which ended today, there were engine problems that caused the ship to miss two ports: Key West and Cozumel. They did make the port calls at Belize and Guatemala. According to a passenger: Many guests are angry that the ship is experiencing so many problems, in addition to the engine problems, there was floodings, toilets did not work, and water was turned off several times. | Engine problems -- Missed ports |
| dd/mm/yy |
Before 2007 |
Incident |
| 12-30.5.04 |
There
have been multiple reports on Internet newsgroups of
engine/propulsion problems with the Veendam. The May 14th and
May21st cruises skipped College Fjord, cut short the visit to ports,
and arrived late into Vancouver (and Seward) because of the
problems, which caused most passengers to miss their scheduled flights
home. There also appear to have been propulsion problems aboard the Volendam's May 12th cruise -- the right engine was not operational and the cruise was ended on one engine. Neither ship has been taken out of service for repairs. |
Propulsion problems Ports skipped, Delayed arrivals & departures |
| 13.11.03 |
Passenger
report: Both ships were docked at the
Cozumel pier stern to stern with approximately 20-30' between the 2
ships. A sudden breif storm with high wind
and rain came in around 7-7:30 and pushed the Veendam into the
Norwegian Wind.
The Wind seemed to have more damage than the Veendam. From
what we could see, the Veendam had damage to a window cleaning walkway.
The Wind had a nice size dent 15' wide in the stern at Deck 7/8
towards the port side. The floor on the deck was buckled where it
meets the stern. Also a section of pipe under deck 8 crimped.
Possibly related to the accident and to the crimped pipe, a
sprinker line burst
in the aft stairwell around the same time. Departure from Cozumel
was delayed by only 15 minutes and as far as we know, there were no
injuries. |
Bump |
| 18.5.03 |
A
51-year old man was missing from the ship when it
disembarked passengers in Vancouver. Given that he could not be
found onboard, and the computer system indicates that he didn't leave
the ship, the assumption is that the man fell overboard. |
Passenger overboard |
| 3.10.00 |
The ship lost electricity for
about 3 hours, leaving the ship without cooling, lighting, running
waterr, or ventilation. |
Power loss |
| dd/mm/yy |
2008 |
| 12.12.08 | FROM A PASSENGER: We were on Westerdam on a back-to-back cruise from Nov 30th to Dec 14th. On Dec 12th before we disembark at our port of call Costa Maya our Captain mentioned over the PA that we should not mix with the other people on the ship dock beside us (which was Veendam) because of an outbreak of that "ship flu." He said about 40 pax were ill. |
| 22.6.08 |
The Anchorage Daily News reports that an unnamed Holland America ship has had an elevated number of illnesses. It states that rumors about a norovirus outbreak followed the ship from port to port, prompting media inquiries. The ship had about 20 sick passengers early in its cruise when it was in Haines. It went to Juneau and Sitka before pulling into Seward (the end of a seven-day cruise). According to one source, the ship has been in Code Red due to the Norwalk Virius since last Thursday. The Veendam is doing Alaska (Vancouver to Seward 7 days, and Seward to Vancouver 7 days). Guests sailing for 14 days were all placed in quarintine for 24 hours last Friday after being plied with free tours in Seward since extra crew were flown in to clean the ship. All staff were present in the Lido restaurant to help serve guests. No salt and pepper shakers, no self serve coffee stations and activities cancelled. Over 100 guests were sick and approximately 20 crew affected. The outbreak was subsequently reported by the Centers for Disease Control -- it reports 112 of 1313 passengers (8.53%) and 12 of 556 crew (2.16%) were ill. |
| dd/mm/yy |
2006 |
| 9.5.06 |
On
May 9, the ship reported that 8 of 556 (1.41%) crew and 67 of 1214
(5.52%) passengers were ill. The predominant symptoms were
vomiting
and diarrhea. The 17 day cruise arrived in San Diego, from where
it
left on April 22. |
| dd/mm/yy |
2005 |
| 14.3.05 |
The CDC reports that 88 of 1267 passengers (6.95%) and 6 of 554 crew members (1.08%) reported ill during the March 5 - 12 cruise ending in Tampa. Third outbreak on this ship in 2005 |
| 29.1.05 | The cruise was ended 13 hours ahead of schedule. It is reported that 200 of 1,220 passengers (16.4%) and 30 of 572 crew members (5.2%) reported ill during the Jan 15 - 29 beginning and ending in Tampa. SECOND CRUISE IN A ROW WITH OUTBREAK |
| 15.1.05 |
A passenger reports there was an outbreak of norovirus on the cruise ending today. The cast was unable to perform the last shows due to illness and the ship was on full scale control measures. Guests were not allowed to touch any untensils, salt and pepper disappeared, and crew were constantly wiping down everything. We had to vacate cabins early on arrival so they could "super-sanitize" the ship. In sum, 70 of 1,236 passengers (5.66%) and 7 of 571 crew (1.23%) reported ill. |
| dd/mm/yy |
2004 |
| 3.10.04 |
The ship reported that an unusual number of passengers and some crew members were experiencing GI illness. The ship’s medical staff reported that 39 of 1230 (3.17%) passengers and 2 of 557 (0.36%) crew members were ill. Predominant symptoms are diarrhea and vomiting. The cruise began in San Diego and will end October 14. |
| 27.6 - 4.7.04 |
Two
passengers reported that at least 40 passengers and an
unknown number of crew had come down with gastro intestinal illness.
The ship reminded passengers on need to wash hands "and provided
sanitizers at every imaginable spot on the ship". |
| 30.4.04 |
On
April 30, the ship reported that 79 passengers and 6 crew
had reported illness consistent with norovirus. The cruise ran
from April 17 - May 5, ending in Seattle. |