| dd/mm/yy |
2010 |
Incident |
| 24.5.10 | From a passenger: For the second cruise in a row the Star was unable to dock at Stockholm. This time it was because of 35 knot winds. The Star again anchored off of Nynashamn and passengers were tendered onshore. The operation was faultless due to experience ten days earlier. | Change of port |
| 14.5.10 | From a passenger: The ship was unable to dock in Stockholm, Sweden due to heavy fog. The ship anchored at Nynashamn, Sweden some 40 miles from Stockholm and began tendering service to Nynashamn. | Change of port |
| 5.1.10 | Cruise Critic and Princess Cruises reported the ship arrived in Valparaiso late (at around 11:30 AM rather than 6:00 AM), likely the result of rough seas enroute to the port. Many passengers needed assistance changing flight arrangements given the late arrival. The report was removed from both websites later in the day, so a URL cannot be given. | Late arrival |
| dd/mm/yy |
2009 |
Incident |
| 17.4.09 | From a passenger: My sister and I were on a 10 day cruise from San Francisco to the Mexican Rivera. At midnight, after leaving port, we learned our luggage was missing. We filled out and filed a report with the passenger service desk. We were offered tolieties items and nothing else. We called in the AM and told the luggage was still missing. Since we are both on scooters we had no carry-on or any clothes except what we had on our backs. We were not offered any help with shipboard credits for clothing even though we were at sea for 4 days and still no luggage. We were questioned at one time if we were sure we brought luggage and could we show them airline claim check for the luggage (ironically, the Princess agent assisted us with our luggage because we relied on scooters). Now not only did we not have luggage we were now called liars. Late Saturday afternoon they offered to wash and dry our clothes but they would not be returned for 24 hours. Being those were the only clothes we had we declined. I instead went to the laundrymat and did the clothes myself in a Princess robe. Sunday still no luggage I called my travel agent from the ship to arrange a flight home on Tuesday from Accapulco. We had to pay for this flight home even though we had one for the end of the cruise. Still no compensation from Princess Cruise on board; our travel agent call the headquarters and since we are on board only the on board staff could help us. Very late Sunday our luggage was found. It had been left in the bus with 5 other pieces. The assistant purser called and told us this and also said they could not get our luggag to us in Acapulco. I asked if he would arrange transportation for us on Tuesday to go to the airport in Acapulco and he said he would. On Tuesday at noon when we docked there was no ride waiting for us. We finally found the taxi and left for the airport. During the trip to the airport my sister asked if this was paid for by the cruise line and was told no we needed to pay and it cost $70.00. UPDATE: We have heard back from Princess -- given a $75.00 shipboard credit. despite leaving the 10 day cruise on the 4th day. | Missing luggage |
| dd/mm/yy |
2008 |
Incident |
| 2.10.08 |
The Juneau Empire reports that the ship reportedly violated its wastewater discharge permit in August (2008), according to Alaska state regulators. Wastewater samples from the ship twice had higher-than-permitted copper. | Environmental |
| 25.9.08 |
The Juneau
Empire reports the ships violated its
wastewater discharge permit in May, June
and July (2008), according to Alaska state regulators. Wastewater
samples from the ship had higher-than-permitted effluent limits on
several parameters. |
Environmental |
| 11.1.08 |
From a passenger:
There was a fire in the
incinerator room on deck 3 on the Star Princess this morning (Jan 11).
We knew that something was up when the captain called for an assessment
crew for the incinerator room on deck 3. I was at the purser's desk
when a bell sounded an alarm and the captain announced that the crew
was to respond to an emergency. The pursers ran out of the room, the
gift shops closed and we could see the crew with their life jackets on.
In a few minutes the captain came on and announced that a small fire in
the incinerator had been put out. I was impressed with how fast the
crew responded and that the captain let us know what was going on as
soon as he could. The ship left Buenos Aires yesterday and is
en route to Port Stanley (Falkland Islands). |
Fire |
| dd/mm/yy |
2007 and earlier |
Incident |
| 4.10.06 |
A security breach while the ship was in St. John's
(Newfoundland) resulted in passengers being forced to disembark while
the ship was searched. According to police, some passengers had
reported seeing a stranger onboard the vessel, although the
unidentified man left the ship before the search. Three
suspicious packages were found onboard and removed. The ship left
port three hours past its scheduled departure. See
article here. |
Security |
| 23.3.06 |
At approximately 3:10 AM, as the ship was en route from Grand Cayman to Montego Bay, a fire broke out in the passenger accommodations, and spread to adjacent cabins. About 150 cabins were damaged by the fire which may have been started by a cigarette. Passengers were immediately notified of the fire using the public address system and requested to report to their muster stations. The company confirmed that one passenger had died following a cardiac arrest, two passengers had significant smoke inhalation injuries and nine passengers with had minor complications resulting from smoke inhalation. The fire was extinguished, and the ship proceeded to Montego Bay which it reach around noon. Passengers in the cabins affected by the fire were provided hotel rooms ashore in Montego Bay; other passengers remained on the ship until their flights home were arranged. The cruise began March 19 in Fort Lauderdale. All cruises are cancelled until May 15th. See: Report of the investigation of the fire onboard Star Princess off Jamaica 23 March 2006. UK Marine Accident Investigation Branch Report No 28/2006, October 2006 | Fire |
| 19.6.05 |
The New
Orleans Times-Picayune reports on an incident in which a couple was
told upon disembarkation that their luggage had been "dumped"
overboard. Princess assured them that the cruise line would take
care of everything, including monetary compensation and a free
cruises. What they actually received, after wrangling and
hassles, was $500 per passenger for the lost luggage and belongings and
nothing more. The possessions lost with the luggage were valued
at over $5000. |
Luggage overboard |
| dd/mm/yy |
Reported Illness Outbreaks |
| 8.12.07 |
Passengers that there is an outbreak of grastrointstinal illness on the current cruise. The ship went from organe alert to red alert on December 7 and the conditions remain the same today. The ship is on an 18 day cruise from Civitavecchia to Fort Lauderdale (Dec 3 - 20). |
| 9.8.03 |
107
passengers and 14 crew members were afflicted by Norwalk-like virus on
cruise between Seattle and Alaska. Departure of next cruise delayed
several hours for disinfecting of the ship. |