I hate to have to bring such bad news home
from our 10 day trip but folks need to know!!!!
We have cruised every year for the last 12
years. This was our second NCL.
We booked NCL's Spirit out of NYC to
After spending one night in our cabin we
returned from breakfast to find a bug crawling on our curtain. I
thought (rather ‘afraid’) I knew what it was but asked my mom for
confirmation. Yep, sure enough, bed bugs. They were everywhere! Behind
the bed, in the sleeper, in the curtains, etc. We killed and caught
several and proceeded immediately to reception to speak with a manager
privately. We spoke with the asst front desk manager and were told to
give them an hour to figure out where they would move us to while they
exterminated our cabin. After voicing my serious concerns about our
personal belongings they offered to launder anything we wanted.
Later that day we were moved (I should say *we* moved our belongings
with out assistance) from deck 10 aft (balcony) to deck 6 very
forward porthole! (Well at this point we hope it is far enough away
from our original stateroom that the new one may be safe.) That took
the better part of our first day at sea and we were unable to
participate in any activities or formal night.
All of our empty luggage remained in the room
as it was stored under the bed and we could not bring ourselves to go
under there again. I’m not kidding when I say it was alive! The bedding
and sleeper were filthy with fecal matter, dried blood and living bugs
of all sizes!
The front desk contacted us to let us know
that they would extend an onboard credit of $300 pp ($600), a
complimentary dinner at a specialty restaurant and a bottle of wine.
Big deal! The difference between staterooms is at least that much! They
acted like it was generous! They replied that they needed authorization
We tried to enjoy the second day at sea but
we were now experiencing inflammation from the bites we received on the
first night and constant itching. Later that evening we received a call
from the front desk management that
Finally we get to the island itinerary (5
days) and can spend some time off of the ship and think about something
other than bugs. But no, now we are overhearing other people talk about
rashes, and “something biting” them. This how we realized the
entire ship is infested! Nope we are not sleeping through the night
anymore. We keep waking and itching all through the nights.
On the morning of our ninth day I awoke with
a rather large bedbug running down my arm! After screaming and cursing
I captured and took the little b*st*rd to the hotel manager. I tried to
explain that I feared the entire ship has a serious problem. He stated
that he had a terrific extermination team however, acknowledged
that docking in NYC presents a particular problem as NYC is known to
have a dramatic bed bug problem. He was sympathetic as I explained that
we are terrified that we are going to bring this problem home with us
(as these things are efficient hitch-hikers) but offered no advice or
assistance. I asked that we be provided with a letter acknowledging our
complaint so I may have some instrument to persuade NCL to take some
responsibility should we in fact bring this home, but that we would
So we have just spent our evening emptying
our suitcases in our driveway (outside), sorted our laundry into
plastic bags and sealed them. We will store our luggage in the shed and
hope that mice do not inhabit them until a good freeze can kill any
potential bugs or eggs. My parents also have bites and they are
following the same procedures.
Tomorrow I will consult with an exterminator
as to anything else preventative we can do, and we will write NCL to
pursue additional monies refunded.
This has been a horrible horrible experience!
There are so many more details that I wish I could convey, but this
rant has gone on long enough. If anyone has any advice on either the
bugs or how to handle NCL, please let me know! Thank you.
FYI-That ship only exterminated our 1st
cabin and has sailed again today with all of its little extra