| dd/mm/yy |
Ship |
2010 |
Incident |
| 3.5.10 | Pride of America | The Honolulu Advertiser reports a crewman fell overboard yesterday morning about 13 hours after the cruise ship left Honolulu Harbor and was quickly picked up by crew members in a rescue boat. | Crew overboard (rescued alive) |
| dd/mm/yy |
Ship |
2009 |
Incident |
| 24.1.09 | Pride of America |
Snooper News Blogspot reports the NCL reported a norovirus outbreak on a cruise in Hawaiian Waters: more than 67 of the 1,837 passengers aboard the "Pride of America" between January 17th and the 24th were stricken by the virus. In addition, 14 employees reported ill. | Illness |
| dd/mm/yy |
Ship |
2008 |
Incident |
| 16.5.08 |
NCL America | The company agreed to pay $485,000 to settle a discrimination lawsuit involving former Middle Eastern crew members who worked aboard the Pride of Aloha. The U.S. Equal Employment Opportunity Commission says the cruise ship company also agreed to revise its policies to ensure a workplace that promotes equal employment opportunities. | Fine for discrimination |
| dd/mm/yy |
Ship |
2007 |
Incident |
| 3.12.07 |
Pride of America |
The ship broke several of the lines securing it to the pier
while in port at Kahului (Maui). Given the wave action in the harbour,
the ship cancelled its overnight
stay on the island and departed to seek safety in the open ocean. December 5: Port call at Kona
cancelled because of adverse weather conditions. |
Broke docking lines |
| 9.11.07 |
Pride of Hawai'i |
The
ship reported that "about one-sixth of the 2500 passengers onboard had
become ill this week with gastrointestinal illness." The outbreak
began
after leaving Honolulu Harbour on Monday. On Friday afternoon the
cruise line said the illness had been confined to just the one ship --
its other two ships are not affected. Passengers who became
ill were
asked along with their cabinmates to remain quarantined in their rooms
for 24 hours. Those passengers received a $200 on-ship credit. UPDATE November 12: The illness has
been confirmed as norovirus and the company has lowered the number ill
to 220. |
Illness |
| 16.9.07 |
Pride of America | The ship discharged a small amount of what appeared to be
diesel fuel into Hilo Harbour, according to the state harbourmaster for
the Big Island. The spill, estimated at 10 gallons, was contained
and mopped up but still left a sheen. |
Environmental |
| 1.8.07 |
Pride of America |
Residents of Kailua-Kona report that for 20 minutes the ship
discharged water they believe to have been sewage -- there were reports
of odour, feces, and debris floating in the ocean. The
cruise line claims the discoloured water was from eith rinsing off the
anchor when it was raised or testing its fire pumps. Local
residents are skeptical about the explanation because the sea bottom
there sand and the fire pumps doesn't explain the debris and odour in
the water. |
?Environmental? |
| 19.7.07 |
Pride of America | KITV
in Honolulu reports that 21 crew members on the ship tested
positive for tuberculosis. The tests were conducted last month
following a case where another worker had been diagnosed with the
illness (click
here for details). He left the ship on May 22. Health
officials claim the people have a latent form of TB that is not
contagious, however the watchdog group EnviroWatch is skeptical of the
claim and suggests the health department is covering up the TB outbreak
to protect the cruise industry. |
Illness -- Tuberculosis |
| 12.6.07 |
Pride of America | The Honolulu
Advertiser reports: "An employee on a cruise ship that stopped in
Kaua'i is suspected of
having tuberculosi ... the state Health Department is waiting for test
results and trying to determine who the
employee was in close contact with because the disease can only be
transmitted through close contact for a sustained period. Meanwhile,
the employee is being treated at a state hospital as if he had
tuberculosis and has shown some improvement. The identity of the
patient and name of the cruise ship were not released." UPDATE JUNE 28 (reported by Honolulu
Advertiser): The crew member is confirmed to have
tuberculosis. He had left the ship on May 22 to undergo
treatment. |
Illness -- Tuberculosis |
| 3.6.07 | Pride of Aloha | From a passenger on the 7 day cruise ending today:
The air conditioning system was broken part of the time thus resulting
in stateroom temps of over 100 degrees for several hours; this involved
a couple dozen staterooms. In the buffet, the food temps were not
appropriate and the food handling was poor - cross contamination by the
servers was observed. One day we were served chocolate milk for
our
ceral because the refrigeration system supposedly broke and there was
no regular milk available. Overall, the "freestyle dining"
program is
useless. Everytime we went to dinner in any of the "free"
restaurants
there was always a 15-20 minute wait. When we finally got inside,
we
observed about half the tables were empty. Apparently NCL
didn't have
enough staff to handle the restaurants on board. On the last day
of
the cruise, our stateroom toilet was non-operational for approximately
one hour. Don't know how many staterooms were involved, but. I do
know
it was several. According to ship personnel there was an "unknown
problem with the waste system". This was the "perfect ending' for
our
cruise from hell. |
Continuing service problems |
| 11.3.07 |
Pride of America | From a passenger (March 4-11, 2007, Honolulu to Honolulu 7-day): It was apparent that many of my fellow passengers were falling ill with the Norovirus as the ship kept stepping up their sanitation activities during the week. It didn’t help. I fell ill with the Norovirus on the 9th of March and was quarantined until the 11th (disembarkation day) ... The nurse and doctor looked pretty harried and worn out from going room-to-room treating passengers and their radios were constantly squawking with new cases. The ship had sanitation dispensers at every restaurant, and at entry and exit of the ship. Everyone was required to use these dispensers constantly. As a side note, NCLA needs to do a lot more work at improving the ‘freestyle’ dining experience as we stood in lines for EVER with angry passengers. They also wouldn’t allow shorts in any main dining rooms…so much for Freestyle. | Illness --- ?Service? |
| 19.2.07 |
Pride of America | The ship broke her bow moorings at around 3:30 PM and went
adrift, breaking its water connection and dragging the passenger
loading ramp offthe pier. Bow thrusters, with the assistance of a
tug, coraled the ship back into place two hours later. There were
no injuries. Fortunately there were no other ships in the harbour
at the time. |
Bow moorings break |
| dd/mm/yy |
Ship |
2006 |
Incident |
| 14.10.06 |
Pride of America | The ship struck a 2,800 pound navigational buoy as it left
Honolulu and dragged the buoy chain all the way to Maui. The ship
remained in Maui an extra day (for inspections and reapirs of the
propeller, to which the chain became attached) and skipped its
scheduled call at Kona on the Big Island. |
Collide with Buoy / Delay |
| 6.8.06 |
Pride of Hawai'i | When NCL America began
operations there were many complaints about
service and several lawsuits were filed. In the past week I have
received several messages that suggest the problems of past are
returning. Click
here if you wish to read them. |
Service |
| 11.6.06 |
Pride of Aloha (1) |
From a passenger: My family just went on a cruise in Hawaii on NCL's Pride of Aloha when GI broke out (or continued to break out). In a letter dated June 4, NCL informs passengers that 3.2% of the previous cruise's passengers took ill with GI. News reports at the time stated about 60 people. (They were offering people another cruise if they didn't want to board). By the end of our cruise, the new letter from NCL, which was undated but that I picked up on June 10 at the reception desk, stated that 10% of passengers AND crew took ill with GI. If the ship was at or near capacity, then it's looking at roughly 300 people. (In this letter they were offering people a refund if they didn't want to board). |
Illness |
| 4.6.06 |
Pride of Aloha | According
to KHON-2 in Honolulu, 60 passengers were quarantined this past week
after a virus spread through the ship. Crew said staff had been
coming
down sick for weeks. Guests said they weren't told of the
outbreak but
did notice extra precautions being taken. |
Illness |
| 15.5.06 |
Pride of Aloha | May 17th transpacific cruise from San Francisco to Hawaii is
canceled. The ship had been delayed in drydock for repaires of a
damaged bearing in the starboard propeller shaft. The ship is
expected to begin its normal schedule on May 26. |
Canceled cruise |
| dd/mm/yy |
Ship |
2005 |
Incident |
| 14.10.05 |
Pride of America | A 44 year old employee was arrested in Kaua'i and charged with kidnapping and raping a fellow employee. The man plead not guilty to the changes involving a 21 year old woman from Oregon. . | Sexual Assault |
| 23.9.05 |
Pride of America | A 22 year old female crew member was alledgedly raped by a 44 year old male crew member (from San Francisco, CA). The attack took place during a port call to Maui. The man was arrested but not held and when he returned to the ship was fired. The woman suffered several cuts and bruises and returned to the ship before it set sail. The case is still active in the courts. | Sexual Assault |
| 23-30.7.05 |
Pride of America |
From a passenger: We sailed on the Pride of America on
7/23/05, and experienced "engine problems" that caused late arrival
into Hilo by 4 hours and to leave Kauai early on the last day by 4
hours. This has been an on going policy of NCL since that time
... No evening sailing past Mt.Kilauea and leaving Kauai early.
Seems that NCL needs to republish their itinerary since they have made
a practice of this. |
Engine problems? -- Shortened port calls |
| 31.3.05 |
Pride of Aloha | A complaint accuses Norwegian Cruise Line's Hawaii staff of reusing fruit garnishes, suggesting passengers cut up bath towels to make hand towels and using unlined garbage cans for ice. Blue World Travel Corp., a San-Francisco-based travel agency, is seeking damages from Norwegian for a charter cruise last summer aboard the Pride of Aloha that resulted in a class-action lawsuit against the travel agency. Issues include: A few passengers were asked to fill in for crew and take ID photos at the embarkation check-in; Some passengers were told they were eating too much food and at one event were rationed to one slice of pizza; Beds were reportedly made up with dirty linen, with some guests encountering items from previous guests; Passengers who reported dirty, foul-smelling bathrooms were told to pour water down the toilets to make them flush; Some passengers reported a shortage of food on the cruise, and some said the company served moldy and bruised fruit and reused fruit garnishes; Passengers said there were not enough life jackets and that there were other safety violations such as water on the dining room floor, malfunctioning fire doors and broken glass left around. See Honolulu Star-Bulletin. | Lawsuit |
| 12.3.05 |
Pride of Aloha |
Norwegian Cruise Line's Pride of Aloha discharged about 70 tons of treated effluent into Honolulu Harbor last month, violating a voluntary agreement with the state. The state's agreement with the cruise ships allows such discharges at least a mile out from shore while traveling at least 6 knots. See Honolulu Advertiser: | Environmental |
| dd/mm/yy |
Ship |
2004 |
Incident |
| 28.8.04 |
Pride of Aloha | Problems with service, cleanliness, and product quality have
persisted since the cruise line began. NLC America has taken the
unusual step of refunding 50% of the mandatory service fee and is
offering discounts on future cruises to past passengers. |
Poor service - "Cruise from hell" |
| 27.6.04 |
Pride of Aloha |
The
ship's mainden call at
Hilo was met with protest by MOKU O KEAWE OHANA, a grassroots
not-for-profit
Hawaii based organization Protests are also planned for the
ship's
other stops: June 27th in Kona, June 28th and 29th in Kahului, June
30th
and July 1st in Nawiliwili and July 2nd in Honolulu. "At issue is Norwegian Cruise Line’s failure to respect and accept responsibility for the impact that they will have on the Hawaiian culture and environment. Cultural protocols have been ignored and the overall impact that thousands of tourists will have on the land and sea has not been addressed. We have asked NCL, what is their Ho’okupu to Na Kanaka Hawaii? Their response was jobs. Moku O Keawe Ohana views this response as insensitive and degrading in the Ho’okupu protocol to Na Kanaka Hawaii”, says Moku O Keawe Ohana President, Kale Gumapac. |
Protest |
| 8.6.04 |
Pride of Aloha |
KSBW-TV reported that the ship may have dropped anchor over a fragile marine environment -- fragile shale beds. The ship insists that it anchored at one of the two permitted locations, but a scientist using lasers and global positioning equipment suggests otherwise. | Environmental |
| 14.1.04 |
Pride of America |
The
ship sank at Lloyd Wervt shipyard in Bremerhaven.
Due to be delivered in April, the ship started to take on water
during a heavy storm and shifted towards a pier. The lower three
decks were under water
and engine spaces flooded. |
Shipyard accident |